ABOUT US - CORPORATE QUALITY

PAETEC'S Testament to Quality
While most companies claim to take quality management and customer satisfaction seriously, PAETEC demonstrates our commitment to continuously improving internal processes and procedures in the following ways:

• Becoming the first telecommunications company to achieve ISO 9001:2008 certification across all functional areas
• Maintaining ISO certification year after year since 1999
• Forming Customer Advisory Boards (CABs) to gather critical feedback on how we do business
• Implementing Six Sigma, a methodology used to measure and improve our company's operational performance
• Analyzing and enhancing our Quality Management System to provide consistent, high-quality products and services

PAETEC holds Certificate No: FS 55051, through BSI Management Systems, and operates a Quality Management System, which complies with the requirements of ISO 9001:2008 for the following scope:

• Post-delivery monitoring, maintenance, and support of integrated telecommunications services

Choosing to pursue continuous improvement programs such as ISO Certification, the Quality Management System, and Six Sigma exemplifies PAETEC's ability to set industry standards for the benefit of our customers.