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| General Messages for Residential Customers » | |||
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General Messages for Business Customers »
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General Messages for Residential Customers
Important Notice Regarding the Federal Universal Charge
The Federal Communications Commission (FCC) has amended the Federal Universal Service Fund (USF) rate. Effective January 1, 2011, the rate for all customers will increase from 12.9% to 15.5%. This fee results from a required federal contribution to support services in high-cost areas, low-income customers, schools, libraries, and rural health care providers. You will see this charge itemized under Taxes and Surcharges on your Invoice and Account Statement. For additional information, please visit http://www.fcc.gov/omd/contribution-factor.html.
PAETEC Regulatory Assessment Surcharge
As a telecommunications company, PAETEC must make various payments to local, state, and federal departments and agencies, including, but not limited to, administration fees, inspection and supervision fees, and general public utility commission assessments. The Regulatory Assessment Surcharge (RAS) is designed to help PAETEC recover the cost of these payments. PAETEC assesses RAS based on the customer's billed interstate and international services. Effective February 1, 2011, RAS will be increased from 3.5% to 3.75%. If you have any questions, please contact Customer Care at the number listed on your invoice.
McLeodUSA, A PAETEC Company Regulatory Assessment Surcharge
As a telecommunications company, McLeodUSA, A PAETEC Company must make various payments to local, state, and federal departments and agencies, including, but not limited to, administration fees, inspection and supervision fees, and general public utility commission assessments. The Regulatory Assessment Surcharge (RAS) is designed to help McLeodUSA, A PAETEC Company recover the cost of these payments. McLeodUSA, A PAETEC Company assesses RAS based on the customer's billed interstate and international services. Effective February 1, 2011, RAS will be increased from 3.5% to 3.75%. If you have any questions, please contact Customer Care at the number listed on your invoice.
National Access Charge
As a telecommunications company, PAETEC must make payments to access various local exchange networks nationwide. The National Access Charge (NAC) is designed to help PAETEC recover the cost of these payments and is assessed based on the type of service provided. Effective February 25, 2011, NAC charges will increase for the following services. The new rates are listed below:
If you have any questions, please contact Customer Care at the number listed on your invoice.
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General Messages for Business Customers
Preferred International Rate Plan Pricing Change
Effective November 21, 2011, switched and dedicated rates will increase for some countries listed on the Preferred International Routing Long Distance Plan. To see the new rates, click the links below:
Standard International IDDD Rate Plan Pricing Changes
Effective September 8, 2011, switched and dedicated rates will increase for some countries listed on the Standard International Long Distance Plan. To see the new rates, click the links below:
If you have any questions, please contact Customer Care at the number listed on your invoice.
Important Notice Regarding the Federal Universal Charge
The Federal Communications Commission (FCC) has amended the Federal Universal Service Fund (USF) rate. Effective January 1, 2011, the rate for all customers will increase from 12.9% to 15.5%. This fee results from a required federal contribution to support services in high-cost areas, low-income customers, schools, libraries, and rural health care providers. You will see this charge itemized under Taxes and Surcharges on your Invoice and Account Statement. For additional information, please visit http://www.fcc.gov/omd/contribution-factor.html.
PAETEC Regulatory Assessment Surcharge
As a telecommunications company, PAETEC must make various payments to local, state, and federal departments and agencies, including, but not limited to, administration fees, inspection and supervision fees, and general public utility commission assessments. The Regulatory Assessment Surcharge (RAS) is designed to help PAETEC recover the cost of these payments. PAETEC assesses RAS based on the customer's billed interstate and international services. Effective February 1, 2011, RAS will be increased from 3.5% to 3.75%. If you have any questions, please contact Customer Care at the number listed on your invoice.
National Access Charge
As a telecommunications company, PAETEC must make payments to access various local exchange networks nationwide. The National Access Charge (NAC) is designed to help PAETEC recover the cost of these payments and is assessed based on the type of service provided. Effective February 25, 2011, NAC charges will increase for the following services. The new rates are listed below:
If you have any questions, please contact Customer Care at the number listed on your invoice.
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State Messages
Alabama
No Active Messages
There are no active Bill Messages at this time. Please check back again later. For questions, please contact PAETEC Customer Care.
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Arizona
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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Arkansas
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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California
No Active Messages
There are no active Bill Messages at this time. Please check back again later. For questions, please contact PAETEC Customer Care.
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Colorado
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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Connecticut
No Active Messages
There are no active Bill Messages at this time. Please check back again later. For questions, please contact PAETEC Customer Care.
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Delaware
No Active Messages
There are no active Bill Messages at this time. Please check back again later. For questions, please contact PAETEC Customer Care.
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District of Columbia
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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Florida
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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Georgia
No Active Messages
There are no active Bill Messages at this time. Please check back again later. For questions, please contact PAETEC Customer Care.
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Idaho
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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Illinois
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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Indiana
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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Iowa
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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Kansas
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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Kentucky
No Active Messages
There are no active Bill Messages at this time. Please check back again later. For questions, please contact PAETEC Customer Care.
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Louisiana
No Active Messages
There are no active Bill Messages at this time. Please check back again later. For questions, please contact PAETEC Customer Care.
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Maine
No Active Messages
There are no active Bill Messages at this time. Please check back again later. For questions, please contact PAETEC Customer Care.
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Maryland
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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Massachusetts
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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Michigan
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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Minnesota
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
Minnesota Relay Services
Having trouble using the telephone? Phone your family, friends, or vital services even if you have a hearing, speech, or physical disability. Minnesota Relay provides free and full telephone accessibility to anyone who is hard of hearing, deaf, or speech-disabled. Click here for more information.
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Mississippi
No Active Messages
There are no active Bill Messages at this time. Please check back again later. For questions, please contact PAETEC Customer Care.
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Missouri
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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Montana
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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Nebraska
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
New Area Code Overlay for the Nebraska 402 Area
To ensure a continuing supply of telephone numbers, the Nebraska Public Service Commission (NPSC) has approved the addition of the new 531 Area Code to the geographic region served by the 402 Area Code. This is called an Area Code Overlay.
Questions? If you have any questions regarding information provided in this notice, please go to www.psc.nebraska.gov.
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Nevada
No Active Messages
There are no active Bill Messages at this time. Please check back again later. For questions, please contact PAETEC Customer Care.
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New Hampshire
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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New Jersey
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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New Mexico
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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New York
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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North Carolina
No Active Messages
There are no active Bill Messages at this time. Please check back again later. For questions, please contact PAETEC Customer Care.
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North Dakota
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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Ohio
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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Oklahoma
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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Oregon
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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Pennsylvania
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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Rhode Island
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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South Carolina
No Active Messages
There are no active Bill Messages at this time. Please check back again later. For questions, please contact PAETEC Customer Care.
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South Dakota
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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Tennessee
No Active Messages
There are no active Bill Messages at this time. Please check back again later. For questions, please contact PAETEC Customer Care.
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Texas
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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Utah
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
Utah Relay Services
Having trouble using the telephone? Phone your family, friends, or vital services even if you have a hearing, speech, or physical disability. Utah Relay provides free and full telephone accessibility to anyone who is hard of hearing, deaf, or speech-disabled. To make a relay call, dial 711 or 800.346.4128. Click here for more information.
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Vermont
No Active Messages
There are no active Bill Messages at this time. Please check back again later. For questions, please contact PAETEC Customer Care.
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Virginia
No Active Messages
There are no active Bill Messages at this time. Please check back again later. For questions, please contact PAETEC Customer Care.
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Washington
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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West Virginia
No Active Messages
There are no active Bill Messages at this time. Please check back again later. For questions, please contact PAETEC Customer Care.
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Wisconsin
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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Wyoming
Business Customers - Local Line Features Rate Change
While we strive to pass along fair and affordable pricing to our customers, the cost of providing services has risen. At this time, we find it necessary to make adjustments to our current services.
Effective with invoices dated after May 26, 2011, the price for some Local Line Features will be increasing.
To see the impacted features and new rates, click here.
Please contact Customer Care at the number listed on your invoice with any questions or concerns.
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