CUSTOMER CARE

Featured Product
Data Backup & Recovery

PAETEC's Data Backup and Recovery solution offers your organization secure, automated off-site server backup performed on a daily basis. View our Data Backup & Recovery Demo.

Learn More »

When you call PAETEC Customer Care, you speak directly to our
representatives - not to automated prompts or recordings. Our highly trained professionals provide exceptional customer support and deliver one of the highest levels of first-call resolution in the industry.

Building Customer Relationships with Superior Support

PAETEC's knowledgeable account specialists:

• Strive to answer your calls within 20 seconds
• Aim to resolve your issues in a single call
• Answer billing inquiries and perform invoice reviews
• Process service order requests
• Provide up-to-date product information
• Perform online customer support tutorials