Data Services
IP Contact Center Services
IP Contact Center Services
PAETEC's hosted IP Contact Center Services are offered over a redundant, fault-tolerant IP infrastructure and will allow your business to minimize capital and operational expenses with access to the most recent technology in the industry. Streamline operations, improve agent call handling time, and increase customer satisfaction with PAETEC's IP Contact Center Services and Professional Services team.
The following diagram illustrates how PAETEC'S IP Contact Center Services can streamline and optimize your contact center environment.
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Click here to view image
With PAETEC's IP Contact Center Services, you
can:
- Eliminate major capital investments and reduce operating expenses while ensuring business continuity with a redundant and fault-tolerant system.
- Match customer needs and agent skills with skills-based routing and queuing
- Reduce agent handle time and customer transfers
- Shorten customer wait times using dynamic load balancing
- Integrate with TDM and IP environments, gradually moving towards IP
- Identify operational challenges with robust real-time reporting
- Ensure business continuity with redundant and fault-tolerant system
To request more information about our IP Contact
Center Services, click here or contact a PAETEC sales office
nearest you.