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| Available Viewing Options | |
| Entire Presentation: | 17:26 |
| Data Centers to drive your business: | 5:52 |
| Data and Voice services with an IP PBX from a single company: | 3:34 |
| PAETEC's strong financial position: | 7:27 |
Educational Series
PAETEC's Educational Series is designed to provide valuable information to our customers in the most convenient manner. Watch our Security Solutions Webcasts to learn how you can keep your network and important data safe with personalized Security Solutions from PAETEC. Our complete suite of security products and services will ensure that your organization is fully protected and totally compliant.
Click here to view all the topics within the Webcast collection.
Is Your Network Security Airtight?
We're in an era where your best protection against malicious network attacks is the defense you prepare against them. The security website, DarkReading, reported a 161% increase in monthly attempted hacker attacks for 36 major retail corporations throughout 2008. If you are looking to secure your network and combat viruses, spyware, malware, and inappropriate content, consider adding the following tools to your arsenal.
1. Protect yourself and your customers with Hosted E-mail Security Services. PAETEC offers four distinct modules to meet your needs:
Anti-Spam - intercepts 90%-100% of spam messages using a combination of heuristics, patented artificial intelligence, and customer-configurable lists
Image Control - detects 95% of questionable images through patented Image Composition Analysis (ICA) technology
Content Control - identifies and regulates confidential, malicious, or inappropriate content
2. House your customers' critical servers in a protected and secure environment with a Dedicated Hosted Server. Allow your customers to free internal resources and rest easier with a robust selection of colocated servers with monitoring and management options for a complete solution. As always, PAETEC is there to maintain hardware and monitor server applications 24 x 7.
PAETEC's Dedicated Hosted Server allows you to:
- Minimize network vulnerabilities
- Enjoy high-bandwidth redundancy and availability
- Streamline your hardware and software upgrades
- Operate with a reliable server and complete solution
- Secure critical data
- Enjoy peace of mind with our maintenance-free operation
3. Experience unparalleled network security - without costly hardware purchases. With network vulnerabilities increasing at a dramatic rate, regulatory requirements necessitate businesses place additional emphasis on security, keeping corporate assets and customer information secure. PAETEC's Hosted Firewall addresses your customers' needs for a cost-effective, network-based firewall service. Providing maintenance-free protection for your customers' data services by completing change management, policy updates, and security patches, Hosted Firewall also helps reduce costs by alleviating capital expenditures for equipment.
Is Your Communications Infrastructure Holding You Back?
As a certified business partner for Avaya, Cisco, Nortel, and Allworx voice systems and data networks, PAETEC is one of the few single-source providers in the industry. Our experienced technicians can design, move, and install equipment to help your business migrate to the technology you require to maintain your competitive advantage. In addition, our Equipment for Services (EFS) program enables you to acquire new equipment and software with minimal or no capital outlay by leveraging your voice and data spend. With this financing program, exclusive only to PAETEC customers, you can consolidate your monthly billing for both equipment and network services.
We understand that your communications system and service are key elements to how successful your business can be at reaching its goals; therefore, if you are considering a new phone system, expanding your data network, or even have the need for new printers and copiers, call 888.PAETEC.0 today.
Streamline Your Business with IP Simple Solutions
PAETEC is pleased to announce the IP Simple Solutions Bundle, a rental program combining PAETEC Dynamic IP service and PAETEC's award-winning line of IP PBX systems and IP Phones. The bundle is ideal for businesses that are looking to consolidate their multiple IT vendors to a single point of contact for voice, data and telephony needs. With PAETEC, you will truly only have "one hand to shake" by renting the IP PBX and service from a single provider.
If you've had the pull your budget belt in this year, see how you can benefit from an affordable monthly solution to implement next-generation services - without significant capital outlay. Learn more about how you can "future-proof" your businesses by asking your sales representative today.
2009 Net Promoter Scores Are In
PAETEC has adopted the Net Promoter Score evaluation methodology to measure the overall satisfaction of our customer base. We are proud to have received the 2009 NPS score of 17.2, which is well above the industry average. This is a testament to our emphatic commitment to ensuring your satisfaction as a customer is the best it can be. PAETEC's June 2009 NPS increased from the adjusted Q4'08 NPS of 14.3 to 17.2. We have been utilizing the following initiatives to enhance your experience:
- Provide you with enhanced interaction with our Network Operations Center via our customer portal- Increase Customer Care's first call resolution rate by 5%, ensuring that we?re there for you when you need us most
- Perform additional training for Customer Care representatives to support diverse customer order types, improving the order completion interval
To learn more about our performance against these metrics, you may learn more about the NPS rankings here.
Your Business is Our Business
At PAETEC, we make customer priorities our own. When you need crucial support from your telecom provider, PAETEC is there to provide unmatched service and support. One way we do this is through the Telecommunications Service Priority (TSP) Program, which provides national security and emergency preparedness (NS/EP) users with priority authorization of telecommunications services that are vital to coordinating and responding to business crises. The TSP Program provides service vendors with a Federal Communications Commission (FCC) mandate for prioritizing service requests by identifying those services critical to NS/EP. To qualify for the TSP program, your application must be first approved by a federal government sponsor validating that the circuit is essential to national security or emergency preparedness, such as a circuit supporting a hospital or police station. A telecommunications service with a TSP assignment is assured of receiving full attention by PAETEC before a non-TSP service. Simply click here to complete this form at the TSP homepage and send a copy of the authorized form to your sales representative.
New Rate Centers and Ethernet Access Coming to a City Near You
This year, local voice and/or Dynamic IP service has been enabled in 210 additional rate centers within PAETEC. This enables customers to add these services in the specific rate centers, a convenient capability that has not been available to you until now. This expansion includes 19 rate centers in San Francisco/Oakland, and three rate centers in Sacramento. These are new markets for PAETEC, served off the Oakland GENBAND switch. This also includes 21 rate centers in Maine, where Dynamic IP services are available off an LGP gateway. Among the product expansion was the enabling of Dynamic IP service in a number of rate centers in various markets: Mobile (AL), Orlando (FL), New Orleans (LA), Memphis and Knoxville (TN). PAETEC continues to prioritize and make customer-ready rate centers, averaging several per week, to facilitate additional voice services.
Twenty Ethernet Access points have also been recently added to our footprint this year making it easier than ever for you to realize the speed and simplicity of end-to-end Ethernet. Internet, MPLS, and VoIP can be provided over a single Ethernet loop where available which lowers cost and network complexity. To find out if these services are available in your city, contact your PAETEC representative today.
Before Year End...
Before we know it, 2010 will be upon us. Isn't it time to reevaluate your IT and telecom strategy to make sure that you are receiving the best level of support to serve your business needs? Over the next few months, consider having your PAETEC representative work with you to learn about your unique business challenges and goals, and then develop a proven, quality solution.
Before developing a personalized communications solution, a complimentary network evaluation and service audit can be performed at your convenience. The free audit package includes a billing telephone number worksheet; a working telephone number inventory; Long Distance and Data / Internet / VPN network analysis, recommendations, ideas, and solutions; and operating cost savings projections.
As an added benefit to you, the audit will also include the following:
- True fixed costs for telecom access
- Usage snapshot and verification of billed rates
- Identification of potential fraud and abuse
- Listing of unused or obsolete services
It's simply a better approach - one that matches the strengths of our business with your unique issues, challenges, demands, and budgetary constraints. Contact your local PAETEC representative today to find out how a communications audit can benefit your business.
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