PAETEC - Customer Connection

Issue 5 | March 2010

Click the green play button above to view a video message from our Arunas Chesonis.

More Services, Capacity Coming in 2010 with New Data Center Opening in MA

As your need for services grows, PAETEC is responding with a new data center, slated to open in Andover, MA in June 2010. Approximately 24 miles north of Boston, the new center will boast 40,000 square feet of raised floor space allowing you to store servers, routers, and other communications equipment.

As with all PAETEC Data Centers, you can rest assured your communications are in good hands. Andover will be supported by a staff of 11 in the Technical Assistance Center (TAC), which will operate 24 x 7. There will also be redundant power to the grid, backed up by five 1400 horsepower, one-megawatt generators with 30,000 gallons of diesel fuel. A cooling capacity of 2,000 tons will ensure equipment resides at the optimum temperature. Plus, the center will employ the latest advancements in physical security with precautions against flooding, fire and natural disasters.
New Data Center

Beyond the standard data center features, the Andover facility will offer a host of services including Data Backup and Recovery, Dedicated Server, and Hosted Network Security services. Charles Field, vice president and general manager for New England, notes that “this data center will meet the growing data-oriented demands of large businesses around the country. As common business practices are moving towards the cloud, we’ll be there with the industry-leading service you’ve come to expect.”

This is one data center you won’t want to miss! The two-story, 92,700-square-foot facility will also feature a lounge and fitness center for you to enjoy.

“This center will serve not only as a flagship for PAETEC, but also as one of the leading centers in the nation in terms of size, reliability, and support,” stated Christopher Lodge, vice president for Data Center Services. “We have more than a decade of experience in data centers, and we’re designing this center based on extensive feedback from our customers over the past 10 years.”

Would You Like to Do More with Less?

PAETEC IP Simple

Learn how with PAETEC’s IP Simple solutions! Our latest Educational Series Webinar is brought to you by Senior Product Manager, Barry Huber, and Allworx Vice President and General Manager, Chris Hasenauer, who present an overview of the benefits of IP Simple along with driving factors, a review of the IP Simple products, and a case study from a multi-location retailer in the Mid-west.

IP Simple is a bundled offering that includes everything you need for a quick yet comprehensive IP phone system solution. Available with 6x or 24x PBX systems, there’s a variety of phone bundles to choose from which allow you to consolidate into a “one office” environment and save on resources with one phone attendant handling all of your locations.

With IP Simple you really can do more with less. Visit our Web site, take a look through our IP Simple overview or peruse our latest case study to learn more.

Improve Your Business’ Productivity with New Allworx 9204 IP Phone

How can you save on operating expenses? Plug in an Allworx IP Phone solution using an MPLS VPN and you can save on long distance charges between your office sites. You can also maximize productivity by managing all calls through one location over one system – try it with our IP Simple solution!

Allworx phones are the most feature-rich and easy-to-use phones on the market. With the new 9204 VoIP Phone, “we’ve listened to our channel partners and developed a sleek, power-packed phone to meet their needs.” According to Jeffrey Szczepanski, chief technology officer at Allworx, “We are committed to offer businesses of all sizes the right phone at the right time and with the utmost in efficiency and flexibility.”

The 9204 was unveiled in January at ITEXPO East 2010 in Miami, FL, where it was recognized with a Best of Show award. Click here to learn more about this stylish phone that can connect you to the world while saving you money.

Now Offering Your Business Local Service in 46 States

PAETEC, now in Vermont!

As you well know, PAETEC is one of the largest telecommunication carriers in the nation, and we pride ourselves on being the company you depend on for comprehensive solutions and service. We are pleased to now extend our services to our 46th state, Vermont.

“This expansion completes our coverage for New England and the northeast,” notes Steve Richard, regional vice president for PAETEC. “I’m confident that, just as thousands of businesses in the region already trust and rely on PAETEC, our unique solutions and unmatched service will also greatly benefit other Vermont businesses.”

Enhancing Reliability Drives Latest Upgrades at PAETEC

For over ten years, PAETEC has lead the way in delivering voice and data services, and continues to pioneer the transformation to IP next-generation network platforms. To help support our wide range of products and deploy personalized solutions for our customers with a high degree of consistency and reliability, we are standardizing on Cisco® Internet Protocol Next-Generation Network edge and core platforms.

“By continuing to deploy leading-edge IP NGN technologies in our edge network, we’re supporting a wide range of emerging products and services including online collaboration, video, and other applications requiring high-bandwidth and real-time response,” comments Sanjay Hiranandani, vice president of engineering.

Bottom line: we’re working hard to make our services as robust and reliable as possible to support everything you need to do to maintain your business. It’s all part of offering you unmatched service.

Working to Save You Money with New Rate Centers

Over the course of the last year, PAETEC successfully gained ground in 123 new rate centers (local calling areas) across 25 states. Now we can offer services in new markets and provide leading local service in addition to Internet, Advanced VPN, Security Solutions, Conferencing Services, Dynamic IP, Fixed Wireless, and Long Distance service.

This initiative is an on-going project for PAETEC. So far, in the first quarter of this year, we’ve opened additional rate centers in 25 markets in California, Georgia, North Carolina, New York, Texas, and Wisconsin. Plus, we’re further complementing our data and security solutions with Ethernet Local Loops, already available in 44 service areas through 13 vendors, and we added service in Pittsburgh and North New Jersey within the last two months.

To best meet your needs, “we are building the most robust, customer-focused product line in the industry, but now with more reach into major markets than ever before,” stated our Senior Vice President of Marketing, John Chapman.




	IN THIS ISSUE: A Message From Our CEO More Services, Capacity Coming in 2010 with New Data Center Opening in MA Would You Like to Do More with Less? Improve Your Business’ Productivity with New Allworx 9204 IP Phone Now Offering Your Business Local Service in 46 States Did You Know? Enhancing Your Data Communications Reliability Drives Latest Upgrades at PAETEC Working to Save You Money with New Rate Centers In Their Own Words Thank You! Upcoming Events Follow Us! EDUCATIONAL SERIES: PAETEC's Educational Series Webcasts offer valuable information, delivered in a convenient, easy-to-learn format, right on your computer. (Click here to view all the topics in our library.) Join us for our next FREE Webinar on Data Backup and Recovery on March 3, 2010, at 3:00 p.m. ET / 12:00 p.m. PT. It’s crucial to have an effective plan for restoring your operations and the right recovery resources. Learn how to properly protect your systems with confidence and convenience. Click here to register. DID YOU KNOW? You can create additional revenue for your company through PAETEC? Share the benefits of PAETEC’s personalized approach with your customers and add to your bottom line through our Referral Endorser Program. Don’t let this unique opportunity pass you by – with service now available in more areas than ever before, you have even more opportunity to make working with PAETEC a win-win for you and your contacts. Learn more about the Referral Endorser Program at www.paetec.com. In Their Own Words Tom Moran, IT manager at GreenFiber, shares their experience with PAETEC and how they were able to double their network speed while cutting their monthly telecom spending. Look for this and other testimonials on our new site, www.howpaetechelped.com. Thank you We make it a point to say thank you here at PAETEC. It’s important to us to acknowledge another’s contributions. So, THANK YOU for helping us achieve our Net Promoter Score of 18.8 for the last quarter of 2009. The Net Promoter Score (NPS) is tallied by first surveying you, our customers, and very simply asking, “How likely are you to recommend PAETEC to a friend or business colleague?” Your answer, on a scale of one to ten, factors into a calculation where the number of “promoters” (ratings of nine or ten) less the number of detractors (ratings of one to six) results in the NPS. Not only is +18.8 a great NPS, but you helped us increase +1.6 from the second quarter of 2009! Thank you for acknowledging the service we provide and for your willingness to recommend PAETEC. We take that as a job well done, but it’s certainly not one that’s over. We promise to keep working hard to offer you personalized solutions and unmatched service through 2010 and beyond, and we hope you’ll continue to be a PAETEC “promoter” for years to come. Upcoming Events Channel Partners Conference & Expo March 1-3, 2010 in Las Vegas, NV (Booth #1616) COMPTEL PLUS March 14-17, 2010 in Nashville, TN (Booth #800) ACUTA Annual Conference & Exhibition April 18-21, 2010 in San Antonio, TX (Booth #401) PINNACLE Users Conference May 9-12, 2010 in Chicago, IL		Issue 5 \| March 2010 Click the green play button above to view a video message from our Arunas Chesonis. More Services, Capacity Coming in 2010 with New Data Center Opening in MA As your need for services grows, PAETEC is responding with a new data center, slated to open in Andover, MA in June 2010. Approximately 24 miles north of Boston, the new center will boast 40,000 square feet of raised floor space allowing you to store servers, routers, and other communications equipment. As with all PAETEC Data Centers, you can rest assured your communications are in good hands. Andover will be supported by a staff of 11 in the Technical Assistance Center (TAC), which will operate 24 x 7. There will also be redundant power to the grid, backed up by five 1400 horsepower, one-megawatt generators with 30,000 gallons of diesel fuel. A cooling capacity of 2,000 tons will ensure equipment resides at the optimum temperature. Plus, the center will employ the latest advancements in physical security with precautions against flooding, fire and natural disasters. Beyond the standard data center features, the Andover facility will offer a host of services including Data Backup and Recovery, Dedicated Server, and Hosted Network Security services. Charles Field, vice president and general manager for New England, notes that “this data center will meet the growing data-oriented demands of large businesses around the country. As common business practices are moving towards the cloud, we’ll be there with the industry-leading service you’ve come to expect.” This is one data center you won’t want to miss! The two-story, 92,700-square-foot facility will also feature a lounge and fitness center for you to enjoy. “This center will serve not only as a flagship for PAETEC, but also as one of the leading centers in the nation in terms of size, reliability, and support,” stated Christopher Lodge, vice president for Data Center Services. “We have more than a decade of experience in data centers, and we’re designing this center based on extensive feedback from our customers over the past 10 years.” Would You Like to Do More with Less? Learn how with PAETEC’s IP Simple solutions! Our latest Educational Series Webinar is brought to you by Senior Product Manager, Barry Huber, and Allworx Vice President and General Manager, Chris Hasenauer, who present an overview of the benefits of IP Simple along with driving factors, a review of the IP Simple products, and a case study from a multi-location retailer in the Mid-west. IP Simple is a bundled offering that includes everything you need for a quick yet comprehensive IP phone system solution. Available with 6x or 24x PBX systems, there’s a variety of phone bundles to choose from which allow you to consolidate into a “one office” environment and save on resources with one phone attendant handling all of your locations. With IP Simple you really can do more with less. Visit our Web site, take a look through our IP Simple overview or peruse our latest case study to learn more. Improve Your Business’ Productivity with New Allworx 9204 IP Phone How can you save on operating expenses? Plug in an Allworx IP Phone solution using an MPLS VPN and you can save on long distance charges between your office sites. You can also maximize productivity by managing all calls through one location over one system – try it with our IP Simple solution! Allworx phones are the most feature-rich and easy-to-use phones on the market. With the new 9204 VoIP Phone, “we’ve listened to our channel partners and developed a sleek, power-packed phone to meet their needs.” According to Jeffrey Szczepanski, chief technology officer at Allworx, “We are committed to offer businesses of all sizes the right phone at the right time and with the utmost in efficiency and flexibility.” The 9204 was unveiled in January at ITEXPO East 2010 in Miami, FL, where it was recognized with a Best of Show award. Click here to learn more about this stylish phone that can connect you to the world while saving you money. Now Offering Your Business Local Service in 46 States As you well know, PAETEC is one of the largest telecommunication carriers in the nation, and we pride ourselves on being the company you depend on for comprehensive solutions and service. We are pleased to now extend our services to our 46th state, Vermont. “This expansion completes our coverage for New England and the northeast,” notes Steve Richard, regional vice president for PAETEC. “I’m confident that, just as thousands of businesses in the region already trust and rely on PAETEC, our unique solutions and unmatched service will also greatly benefit other Vermont businesses.” Enhancing Reliability Drives Latest Upgrades at PAETEC For over ten years, PAETEC has lead the way in delivering voice and data services, and continues to pioneer the transformation to IP next-generation network platforms. To help support our wide range of products and deploy personalized solutions for our customers with a high degree of consistency and reliability, we are standardizing on Cisco® Internet Protocol Next-Generation Network edge and core platforms. “By continuing to deploy leading-edge IP NGN technologies in our edge network, we’re supporting a wide range of emerging products and services including online collaboration, video, and other applications requiring high-bandwidth and real-time response,” comments Sanjay Hiranandani, vice president of engineering. Bottom line: we’re working hard to make our services as robust and reliable as possible to support everything you need to do to maintain your business. It’s all part of offering you unmatched service. Working to Save You Money with New Rate Centers Over the course of the last year, PAETEC successfully gained ground in 123 new rate centers (local calling areas) across 25 states. Now we can offer services in new markets and provide leading local service in addition to Internet, Advanced VPN, Security Solutions, Conferencing Services, Dynamic IP, Fixed Wireless, and Long Distance service. This initiative is an on-going project for PAETEC. So far, in the first quarter of this year, we’ve opened additional rate centers in 25 markets in California, Georgia, North Carolina, New York, Texas, and Wisconsin. Plus, we’re further complementing our data and security solutions with Ethernet Local Loops, already available in 44 service areas through 13 vendors, and we added service in Pittsburgh and North New Jersey within the last two months. To best meet your needs, “we are building the most robust, customer-focused product line in the industry, but now with more reach into major markets than ever before,” stated our Senior Vice President of Marketing, John Chapman. Follow us! Keep up with the latest developments at PAETEC: Online at www.paetec.com’s news page

			PAETEC