PAETEC’s Web Site Gets a Make-over
Have you noticed something different on the www.paetec.com site? On October 30, we enhanced every page to make it easier to find the information you’re looking for. The site, which has been under development for over a year, is optimized for ease of use while delivering the relevant information you seek quickly. You can even follow the latest PAETEC news on popular social networking sites such as Facebook, LinkedIn, and Twitter.
"Our business-focused solutions, capabilities, and geographic reach have increased dramatically over the past years," said John Chapman, PAETEC senior vice president of marketing. "This new site is designed not only to highlight our vertical focus and deep portfolio for serving our business customers, but also to educate users on the newest trends in communications technology."
You will find that the simplified navigation, pertinent content, and improved search capabilities makes it easier for users to locate essential information about PAETEC's capabilities. Other highlights include improved content on products, solutions, and industry focus, a more intuitive interface, video capabilities, and an option for users to request more information.
You may view the new Web site at www.paetec.com. We always welcome your comments and suggestions at webmaster@paetec.com.
Educational Series
PAETEC's Educational Series was designed to provide valuable information to our customers in the most convenient manner.
Are you aware of the impact that compliance standards have on your security policies? This month’s Featured Webcast theme is Security Solutions – namely, “Corporate Compliance & Securing Your Network in Tough Economic Times”. Host Tim Gray, from Technology Marketing Corporation (TMC), and special guest David Wilson, manager of data security for PAETEC, talk about the impact of regulatory compliance standards on Security Solutions today.
Click here to view all the topics within the Webcast collection.
Business Continuity Toolkit for Today’s IT Staff
1. World Class Hosting at your fingertips
The Central Office and Data Center Colocation service provides an ideal solution for any business that wants to house specialized IT and networking equipment used for delivering services to internal and external customers. You can benefit from PAETEC’s advanced Class-4 (highest rating) data centers, and access your routers and servers directly, or allow PAETEC technicians to maintain them.
2. Never miss an important customer call again
Business Continuity should be your top priority. Your organization thrives because of continuous connectivity with your customers. Are your voice services diversified in the face of maximum trunk capacity or a trunk service outage? Direct Trunk Overflow (DTO) provides you with redundancy and the ability to transfer inbound terminating calls to an alternate path, such as another office across the street or across the country, a line-powered POTS line or even a cell phone.
3. Prevent devastating loss of data
What would lost data cost your company? Data losses can have a significant impact on the success of your business. Your employees depend on access to data in order to effectively perform their job functions, while regulatory requirements demand that your data remain available for years to come. Most importantly, your customers put their trust in you and expect their records to be secure and accessible.
When disaster strikes, wouldn’t you like to simplify the process of data recovery by having a Control Console, making the restoration of your data as simple as “point & click”? This is a solution worth examining. You can’t predict the future, but you can prepare for it. Click here to learn more or below to watch the brief video:
Spotlight on Allworx Award-winning IP PBX Solutions
Have you heard about PAETEC’s affordable rental option bundle? IP Simple Solutions enables Dynamic IP SIP Trunk customers to experience a comprehensive premises-based equipment solution that includes an IP PBX phone system, IP handsets, terminating router equipment, and optional IP software applications. With PAETEC's acquisition of Allworx, an IP PBX manufacturer, we are now able to bundle a complete communications system for our customers. This means no more multiple IT vendors – now, there is just "one hand to shake.”
PAETEC IP Simple enables customers like you to utilize an affordable monthly solution to implement next-generation services, without funding it as a capital expenditure. By leveraging PAETEC's Dynamic IP Services to consolidate your voice and data usage, customers eliminate inefficient and costly services and can replace these with an integrated voice and data solution. The PAETEC Phone system allows customers to operate their businesses more efficiently. Interested in learning more? Click here to see how “Simple” it really is.
Allworx has received many 2009 awards to add to their list of accomplishments. For example, the 2009 Internet Telephony “Excellence Award” was given for outstanding achievements in IP Communications Solutions, and the “Best Channel Vendor” and “Best Channel Product" by Business Solutions’ VAR subscribers. To view more information about their offerings, click here.
Wired or Wireless Loops – The Choice is Now Yours
It’s easier now than ever to connect with PAETEC’s network, with new redundancy and speed options. So far in the fourth quarter of 2009, PAETEC has activated the following nine fixed wireless points-of-presence (POP): Boston; Chicago; Seattle; Portland, OR; Washington, DC; Albany; Newark; and two in New York City. This type of fixed wireless expansion will continue into 2010.
Each of these POPs represents a location where PAETEC can connect a customer to its network over a fixed wireless local loop. In some markets, the POP is located at the PAETEC switch. In markets where the switch facility is not well-suited for wireless access, PAETEC has secured rights to a third party location and extended its core network to that facility. In virtually every case, PAETEC wireless customers are using a fixed wireless access facility (a “local loop”) as an important part of their physical infrastructure diversity plan - with the wireless local loop, they have services coming into their network on a facility that is totally independent of the LEC.
To learn more about how PAETEC Fixed Wireless solutions can complement or replace a portion of your existing physical network infrastructure, click here.
Learn More About Your Service Provider
“PAETEC in Review” is a comprehensive publication available right now to all customers and stakeholders. This year’s theme is “Personalized Solutions for a Changing World” and it couldn’t be more fitting: In an era of change, PAETEC has been focusing on its commitment to its core values now, more than ever. CEO Arunas A. Chesonis remarks, “Ultimately, what most distinctly differentiates PAETEC is our people. Our mission is to be the most customer and employee-oriented communications provider. We go to great lengths to solicit your opinions, and our employees go the extra mile to respond.”
There are many reasons why customers initially select PAETEC; however, the relationship established is what keeps them with us. To view this document, click here.
The Urgent Toll Fraud Alert That Could Save You Thousands
Across the industry, PBX and voicemail hacking incidents are on the rise, and victims may include our commercial and wholesale customers. The end-user's PBX/voicemail systems are being compromised and used as vehicles in fraudulent activity associated with International Revenue Sharing Fraud (IRSF). PAETEC is working with industry-wide fraud and security experts to examine the impact of this trend and explore network and customer solutions.
How can you protect your business?
- Contact your equipment vendor immediately and have a proactive discussion on PBX and voicemail security;
- Deactivate unused features and mailboxes;
- Change default passwords for users and administrators and increase the length of passwords;
- Restrict outward dialing on voicemail systems;
- Block operator services or international access as appropriate;
- Block casual dialing from the PBX: 101XXXX and 1010XXX;
- Add verified account codes for international dialing;
- Review the call detail on monthly invoices and report anything suspicious;
- Invest in call accounting software or station message detail recording to review internal extensions for abnormal activity; and
- Do not allow remote access until confident the system is secure.
PAETEC continually modifies its monitoring and detection processes to keep up with the latest trends, but we need our customers’ help! Tightening the security on Customer Premises Equipment (CPE) is the single most effective way to prevent fraud. Our company has been an active member of the Communications Fraud Control Association since 1999, and has had Board level representation since 2005. For more information, you may view the following Computer World article Toll Fraud is Alive and Well.
Featured Customer Testimonial
Click to listen as Todd Stoneman, vice president of information systems for Professional Travel, discusses his value-enhancing experience with PAETEC’s suite of solutions.
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