Higher Education

PAETEC offers your higher education institution more than just incredibly powerful communications products and services. We can also help you manage your system using our PINNACLE Communication Software Suite.

Currently used by over 250 colleges and universities, this Enterprise Resource Planning (ERP)-type integrated Service Lifecycle Management (SLM) application delivers a number of compelling features and important benefits. PINNACLE is designed to:

• Dramatically improve the support and delivery of your institution's communications services
• Streamline the management of the four domains of service lifecycle management:
  • Service Management gives you the tools to track the distribution, configuration, and financial accountability for all communications services.
  • Operations Management helps you streamline order management, incident resolution, infrastructure tracking, and asset management.
  • Financial Management provides you with detailed insight into how your network and related services are being used and invoiced by your telecom vendors.
  • Integration Management automates the exchange of data with your internal switch or your telecom vendor's telecommunications systems, helping alleviate manual interventions and improving data integrity.

You'll also be happy to know that thanks to PAETEC's flexible financing arrangements, including our innovative SFS (Software for Services) program, obtaining PINNACLE and its many benefits can be very affordable.