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PINNACLE offers complete Service Lifecycle Management (SLM) solutions designed to streamline the support and delivery of all telecom and IT services, while providing users with powerful business intelligence.
PINNACLE is designed to manage the full lifecycle of IT Service Support and Service Delivery operations from procurement through provisioning, payment and chargeback. PINNACLE is built on best practices and can help drive your organizations Telecom Expense Management (TEM) or IT Financial Management (ITFM) initiatives.
Our PINNACLE offering is customizable and scalable. Choose the applications that meet your business needs and will maximize the performance of your entire technology business operations. Whether yours is a very large highly dynamic organization needing the full power of our PINNACLE Enterprise product, a mid-market business looking for a next-generation TEM software solution with our PINNACLE Online product or a partner looking to bring more value to your customers with our PINNACLE SBOSS product, PINNACLE has the resources to help ALL organizations manage the lifecycle of IT Service Support and Service Delivery operations.
PINNACLE Enterprise, designed for very large, highly dynamic organizations, gives the full power of our Communications Management solution. The Enterprise solution enables the full Service Lifecycle capabilities spanning Operations Management, Financial Management, Business Intelligence and a complete Integration suite to maximize the effectiveness within your organization.
PINNACLE Online is our next-gen Telecom Expense Management (TEM) solution. Offered as an economical mid-market solution, PINNACLE Online surpasses the capabilities of the leading TEM solution providers with a streamlined Software as a Service (SaaS) delivery model.
PINNACLE SBOSS, Service Bureau Operational Support System (SBOSS) provides managed service providers (MSP's) and telecom agents a comprehensive suite of management tools that will help you expand and enhance the services that you provide your customers without the overhead of product development and support.
