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PINNACLE solutions are focused on providing Service Lifecycle Management (SLM) solutions that provides scalable and flexible options for streamlining the service support and delivery of your entire communications and IT (Information Technology) systems.
While telecommunications billing software and Telecom Expense Management (TEM) are parts of PINNACLE, it's actually a comprehensive and tightly integrated suite of software applications or managed services designed to manage the full lifecycle of IT Service Support and Service Delivery operations from procurement through provisioning, payment, and chargeback. You can learn even more at the PINNACLE Web site: www.pinnsoft.com.
PAETEC's PINNACLE Communication Management technology suite or managed service options will streamline the management of the four domains of service lifecycle management:
Service Management provides you the resources to track the distribution, configuration, and financial accountability for all communications services
Operations Management helps you streamline order management, incident resolution, infrastructure tracking, and asset management
Financial Management provides you with detailed insight into how your network and related services are being used and invoiced by your telecom vendors
Integration Management automates the exchange of data with your internal switch or your telecom vendor's telecommunications systems, helping alleviate manual interventions and improving data integrity
