PINNACLE Online delivers all of the primary management functions and interactive Business Intelligence (BI) tools of our PINNACLE Enterprise Service Lifecycle Management (SLM) solution via the simplicity of a Web browser. With PINNACLE Online, you'll be able to:
- Maintain real-time audits of the location, ownership, and use of all your communications services and assets
- Conduct multi-dimensional spend analysis by vendor, invoice, location, and stakeholder
- Compare your communications services commitments to your actual use of those services
- Standardize the procurement and provisioning of technology services and assets
- Streamline resolution of quality and continuity of service issues
Those are just some of the many benefits offered by PINNACLE Online and its ability to create enhanced efficiencies for a wide range of tasks, including:
- Managing your invoices
- Processing service orders
- Running your help desk
- Conducting real-time multi-dimensional analytics of your expenses by vendor, location, and invoice
- Tracking vendor Service Level Agreement (SLA) performance
- Allocating charges to the appropriate internal budget automatically
