This service is available in three options:
Router Ping Monitoring
- Ping monitoring - 24 x 7 x 365
- Proactive customer notification by a Data TAC Engineer
- Optional electronic customer notifications - e-mail / pager / text messaging
- Ticket initiation (if necessary)
Router Configuration Support
- Configure LAN and WAN interface per customer request
- Configure software-based services, including NAT, DHCP, and secondary interfaces
- Provide ongoing Configuration Maintenance support
Advanced Managed Router Support
- Configure LAN and WAN interface per customer request
- Configure software-based services, including NAT, DHCP, and secondary interfaces
- Provide ongoing Configuration Maintenance support
- Router software / operating system updates
- Device break / fix support
- Ping monitoring - 24 x 7 x 365
- Proactive customer notification by a Data TAC Engineer
- Optional electronic customer notifications - e-mail / pager / text messaging
- Ticket initiation (if necessary)
Router Configuration Support & Advanced Managed Router Support also include:
- Professional pre-sale network and router design support
- Remote off-site backup of your router configuration
