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Improved System and Staff Management
PAETEC's Enhanced Toll-Free service features a wide range of detailed reports including Call Status Summary, Raw CDR (Call Data Record) Detail, and Reverse ANI (Automatic Number Identification), all available via the Web or FTP download. It's information that gives you the power to improve the efficiency and effectiveness of your toll-free system, and the personnel who staff it.
More Efficient Call Handling
Our enhanced routing features ensure your call volume is handled as efficiently as possible. You can route calls based on location, time of day, or other factors. This also lets your customers contact any part of your company using a single toll-free number, avoiding unnecessary confusion and facilitating simpler advertising.
Business Continuity Capabilities
Should one of your sites become unavailable due to a natural disaster, power outage, or other cause, PAETEC's Enhanced Toll-Free Web-based controls make it incredibly easy to reroute toll-free calls to an alternate location.
Easy-to-Use Online Interface
PAETEC's full-featured Web-based customer portal allows you to manage your account, view reports, change your routing schemes, and much more.
Toll-Free Routing Consultation
PAETEC's communications professionals will work with you to personalize the best toll-free routing plan and related services for your organization's individual communications needs.
