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PAETEC's PINNACLE Communication Management Suite is an integrated Service Lifecycle Management (SLM) application designed to integrate directly into your organization's IT infrastructure.
More than just telecommunications billing software, PINNACLE is a comprehensive and tightly integrated suite of software applications that will help you more efficiently manage the full lifecycle of IT Service Support and Service Delivery operations from procurement through provisioning, payment, and chargeback.
Obtaining Flexible and Cost-Effective IT Management Solutions
At PAETEC, we realize that every organization has its own specific business needs and budget challenges. That's why we make our PINNACLE Communication Management Suite available in a range of scalable procurement options. »
Streamlining the Lifecycle of IT Operations Management
Like every business process, you're likely expected to continuously improve your IT Service Support and Service Delivery. PINNACLE can help you do just that by automating the way you procure, provision, pay, and allocate costs for all of your IT assets and services. »
Providing Real-Time Business Intelligence
Obtaining real-time insights is a critical component of making effective and timely decisions. PINNACLE will help you get the information you need anytime, anywhere-from the back office to the executive suite. »
Enabling Robust Financial Management
These days, you need to make sure every dollar you commit to IT is being spent wisely. PINNACLE helps ensure that all of your procurement decisions and IT operations are meeting your business requirements in the most cost-effective and efficient manner possible. »
Integrating Data from Diverse Systems
Manually synchronizing data from multiple enterprise system is inefficient and expensive. PAETEC's PINNACLE Communication Management Suite allows you to automate the data integration of systems from PBXs to Helpdesk and beyond. »
