Business Intelligence

PINNACLE's technology framework provides all the tools you need to automate the exchange of data with your other business systems-and even build your own interfaces. Plus, because its advanced APIs (Application Programming Interfaces) and Web services use common open standards and your existing Web infrastructure, you won't need to invest in additional technology to make it happen.

In fact, PINNACLE provides over 480 APIs to support the definition of Web service calls, offering the ability to:

• Import a request document
• Import a response document
• Define the mapping rules for the request and response
• Integrate call to Web Service via API exit point

Integrating PINNACLE with your other systems will also streamline your business processes by allowing you to:

• Maintain information integrity across multiple systems
• Automate confirmation between multiple systems supporting the lifecycle of a transaction
• Simplify activations and resolution processes
• Streamline the submission of large quantities of service orders
• Minimize manual data entry and establish a complete audit trail
• Automate the ordering process with third party applications, so that provisioning can begin sooner
• Expedite service restoration by improving the speed and accuracy of data exchange with third party help desk systems