Business Intelligence

Our PINNACLE Communications Management Solutions have the ability to deliver real time business intelligence and offer your organization an incredibly wide range of powerful benefits.

You'll be able to deliver more robust customer self-service capabilities, including requests, payments, and chargebacks. You'll also find it easier to comply with regulations like SOX (Sarbanes-Oxley) and HIPAA (Health Insurance Portability and Accountability Act).

You'll be able access real-time business intelligence when and where you need it, as PINNACLE also offers you:

• Powerful, informative dashboards with drill-down navigation
• An audit trail for every IT and communications-related transaction, giving you the data you need to conduct thorough trend analysis
• Interactive reports that incorporate spreadsheet capabilities directly into a Web browser

By organizing your data with a PINNACLE Solution, you'll be able to effectively monitor and measure the lifecycle of your IT Service Support and Service Delivery operations. This will allow you to monitor your customers' application use, diagnose system performance, identify trends, exploit opportunities and optimize service delivery.