Business Intelligence

Windstream's PINNACLE Communications Management Solutions help you maintain a universal IA (Information Architecture) that proactively manages the "Three C's" that are essential to delivering true real-time business intelligence:

• Coordinating the needs of the community
• Maintaining the nature and volume of dynamic Content
• Organizing the Context to streamline IT business operations

You'll be able access real-time business intelligence when and where you need it, as PINNACLE also offers you:

• Powerful, informative dashboards with drill-down navigation
• An audit trail for every IT and communications-related transaction, giving you the data you need to conduct thorough trend analysis
• Interactive reports that incorporate spreadsheet capabilities directly into a Web browser

By organizing your data with a PINNACLE Solution, you'll be able to effectively monitor and measure the lifecycle of your IT Service Support and Service Delivery operations. This will allow you to monitor your customers' application use, diagnose system performance, identify trends, exploit opportunities and optimize service delivery.