Like every business process, you're likely expected to continuously improve your IT Service Support and Service Delivery. PINNACLE can help you do just that by automating the way you procure, provision, pay, and allocate costs for all of your IT assets and services.
Our PINNACLE Communications Management Solutions unsurpassed usability and customization allow your organization to provide a new level of self-service solutions. The user interface provides each user with the ability to personalize the look and feel of the application to fit their needs.
PINNACLE is a truly full featured application, enhancing your IT Service Support and Service Delivery with a wide range of powerful, integrated modules:
- Service Management features will help you eliminate the complexity and costs of managing multiple telecom and IT systems, as well as boost the effectiveness of your service support operations-all while offering you real-time insight.
- Operations Management tools help organizations like yours eliminate costs by removing barriers among your service support operations. Your service delivery teams will be able to take advantage of simultaneous real time transaction management, all while maintaining the integrity of data records.
- Financial Management tools go far beyond traditional telecom expense management (TEM). They deliver detailed insight into how your network and related services are being utilized, as well as how they're being invoiced by carriers.
- Integration Management will automate the exchange of data between your internal switch or carrier's provisioning systems and your other enterprise systems, PINNACLE allows you to eliminate manual dependencies, increase accuracy, and streamline workflow.
